Terms of Service

IMPORTANT NOTICE: These Terms contain a binding arbitration clause and class action waiver (Section 14) that affects your legal rights. For users in the United States, disputes will be resolved through individual binding arbitration rather than in court. EU and Romanian users are not subject to these provisions.

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Selio AI desktop application ("Application", "Service"), operated by Nova Carpathians Creations S.R.L. ("Company", "we", "us", "our").

Company identification details:

Name: Nova Carpathians Creations S.R.L.
Tax ID (CUI): RO40526927
Registration No.: J7/158/2019
Email: contact@greenlead.ro
Website: https://selio.dev

By downloading, installing, or using the Application, you confirm that you have read, understood, and agree to these Terms in their entirety. If you do not agree with these Terms, do not use the Application.

2. Description of the Service

Selio AI is a desktop application (macOS and Windows) providing AI-powered sales coaching, designed for B2B sales teams. The Application offers the following core features:

Real-time transcription of sales phone conversations
AI-powered coaching suggestions during calls
Automated lead qualification (lead scoring)
Knowledge base with intelligent search (RAG — Retrieval-Augmented Generation)
Automated follow-up email generation
Performance dashboards for agents and managers
Team management system with roles and permissions (agent, manager, admin)
Conversational AI chat

The Application is an assistive tool and does not replace the user's professional judgment in the sales process.

3. Eligibility

To use Selio AI, you must:

Be at least 18 years old or have reached the age of legal majority in your jurisdiction.
Have the legal capacity to enter into a binding agreement.
Not be a person prohibited from using the Service under applicable law.

If you use the Application on behalf of an organization, you confirm that you have the authority to accept these Terms on behalf of that organization.

4. Account Creation and Management

4.1 Registration

To use the Application, you must create an account using a valid email address and password, or through Google authentication (OAuth). You are responsible for maintaining the confidentiality of your account credentials.

4.2 Accurate information

You agree to provide accurate, current, and complete information during registration and to promptly update it in the event of any changes.

4.3 Account security

You are solely responsible for all activities conducted through your account. You must notify us immediately at contact@greenlead.ro of any unauthorized use of your account.

4.4 Organizations and teams

A user with an administrator or owner role may create an organization and invite other users. The organization administrator is responsible for managing team members' access and for compliance with these Terms within their organization.

5. Subscriptions and Payments

5.1 Payment model

Selio AI operates on a subscription basis (monthly or annual), according to the plans available at https://selio.dev.

5.2 Payment processing

All payments are processed exclusively through the web dashboard at selio.dev. The desktop Application does not process, collect, or store payment information or bank card details.

5.3 Pricing and changes

Subscription prices are displayed on selio.dev. We reserve the right to modify prices with a minimum of 30 days' prior notice. Price changes do not affect the already-paid subscription period.

5.4 Renewal and cancellation

Subscriptions renew automatically at the end of each billing period, unless you cancel before the renewal date. Cancellation is done through the web dashboard (selio.dev). After cancellation, you will retain access to the Service until the end of the current billing period.

5.5 Refunds

The refund policy is detailed on selio.dev. In general, subscriptions are non-refundable for the current period, except as required by applicable law or our specific refund policy.

6. Acceptable Use

6.1 Permitted uses

The Application is intended exclusively for professional use to improve sales performance. You agree to use the Service only in accordance with these Terms and applicable law.

6.2 Prohibited uses

You may not:

Use the Application for illegal or fraudulent purposes.
Record conversations without the consent of all parties involved, where required by law.
Attempt to access data belonging to other users or organizations.
Reverse engineer, decompile, or disassemble the Application.
Redistribute, sublicense, or sell access to the Application.
Use the Application to harass, discriminate against, or harm other persons.
Upload illegal, defamatory, or rights-infringing content to the knowledge base.
Deliberately overload the Service infrastructure.
Use the Application to generate false or misleading content.

6.3 Usage limits

Certain features may have usage limits (for example, the number of AI generations per day). These limits are specified in the chosen subscription plan.

7. Conversation Recording and Audio Consent

7.1 User responsibility

The user (sales agent) is solely responsible for obtaining consent from all parties involved in a conversation before activating the transcription feature.

7.2 Legal obligations

Conversation recording laws vary significantly from jurisdiction to jurisdiction. Some jurisdictions require only one-party consent, while others require all-party consent (also known as "two-party consent").

It is your sole responsibility to:

Know and comply with the applicable legislation in your jurisdiction and in the jurisdiction of your conversation partner.
Inform your conversation partner that the conversation is being transcribed by an AI system before starting the recording.
Obtain explicit consent from your conversation partner where required by law.
Stop transcription immediately if your conversation partner does not consent.

7.3 Disclaimer of liability

Nova Carpathians Creations S.R.L. is not responsible for the use of the transcription feature without appropriate consent. Any violation of conversation recording legislation is the sole responsibility of the user.

8. Intellectual Property

8.1 Company rights

The Selio AI Application, including but not limited to its source code, design, logos, algorithms, AI models, and documentation, is the property of Nova Carpathians Creations S.R.L. or its licensors and is protected by copyright, trademark, and intellectual property laws.

8.2 License to use

We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Application in accordance with these Terms and your chosen subscription plan.

8.3 User content

You retain all rights to the data and content you upload to the Application (transcriptions, documents, notes). You grant us a limited license to process this data solely for the purpose of providing the Service.

8.4 AI-generated content

Suggestions, insights, emails, and other AI-generated content through the Application are assistive tools. We do not claim intellectual property rights over AI-generated content for your account. Use of such content is at your own risk.

8.5 No use of your data for AI training

We do not use your data — including call transcriptions, uploaded documents, communications, AI chat messages, or any other content you submit to the Service — for the purpose of training, developing, or improving artificial intelligence models, machine learning systems, or any automated decision-making technology. Your data is processed solely to provide the Service to you. For details on how our third-party AI providers handle data, see our Data Processing Agreement and Sub-processors page.

9. Privacy and Data Protection

9.1 Privacy Policy

The collection, processing, and storage of your personal data are governed by our Privacy Policy, available as a separate document. The Privacy Policy is an integral part of these Terms.

9.2 Data security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS), encryption at rest for sensitive data (AES-256-GCM), multi-tenant isolation through Row Level Security (RLS), and role-based access control.

9.3 Data processors

To provide the Service, we use third-party data processors (Supabase, OpenAI, Google, ElevenLabs). Full details are available in the Privacy Policy.

10. Availability and Interruptions

10.1 Availability

We make reasonable efforts to keep the Service available, but we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to updates, maintenance, or factors beyond our control.

10.2 Service modifications

We reserve the right to modify, update, or discontinue any feature of the Service, with reasonable notice in the case of substantial changes affecting core functionality.

11. Limitation of Liability

11.1 "As is" Service

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 AI-specific limitations

You acknowledge and agree that:

AI-based transcription may contain errors and inaccuracies.
AI coaching suggestions are indicative and do not constitute guaranteed professional sales advice.
Lead scoring scores are probabilistic estimates, not definitive assessments.
Automatically generated content (follow-up emails, summaries) must be reviewed before use.
AI performance depends on audio quality, the language spoken, and the conversation context.

11.3 Liability cap

To the maximum extent permitted by law, our total liability to you, regardless of the basis of the claim, is limited to the amount paid by you for the Service in the 12 months preceding the event giving rise to the claim.

11.4 Exclusions

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or reputational damage.

12. Indemnification

You agree to indemnify and hold harmless Nova Carpathians Creations S.R.L., its employees, directors, and partners from any claims, damages, costs, and expenses (including reasonable attorney's fees) arising from or related to:

Your use of the Application in violation of these Terms.
Recording conversations without appropriate consent.
Uploading content that infringes on the rights of third parties.
Use of AI-generated content in a harmful manner.

13. Termination

13.1 Termination by user

You may cease using the Service at any time by deleting your account from the Application settings or by contacting us at contact@greenlead.ro.

13.2 Termination by Company

We reserve the right to suspend or terminate your account if:

You violate these Terms.
You use the Service for illegal purposes.
You fail to pay your subscription on time.
You receive a notice from us and fail to remedy the violation within 15 days.

13.3 Effects of termination

Upon account termination:

Access to the Application is revoked immediately.
Your data will be deleted in accordance with the Privacy Policy and your configured retention settings.
You may request data export before account deletion.
Obligations accrued before termination remain in effect (including outstanding payments).

14. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. IT ALSO CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION/JURY TRIAL WAIVER.

14.1 Informal resolution first

Before initiating any formal dispute proceeding, you agree to first attempt to resolve the dispute informally by contacting us at contact@greenlead.ro. We will attempt to resolve the dispute within 30 days. If the dispute is not resolved within 30 days, either party may proceed as described below.

14.2 Binding arbitration (USA users)

For users located in the United States: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved exclusively by binding individual arbitration and not in a court of general jurisdiction.

The arbitration shall be administered by a recognized arbitration institution under its applicable rules. The arbitration shall take place remotely (via videoconference or telephone) unless both parties agree to an in-person hearing. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You understand and agree that by entering into these Terms, you and the Company are each waiving the right to a trial by jury.

14.3 Class action and collective relief waiver (USA users)

For users located in the United States: You and the Company agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

You waive any right to participate in a class action lawsuit or class-wide arbitration against the Company. If this class action waiver is found to be unenforceable, the entirety of this arbitration provision shall be null and void, and the dispute shall proceed in court.

14.4 Exceptions to arbitration

Notwithstanding the above, either party may:

Seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights.
Bring an individual action in small claims court, if the claim qualifies.

14.5 EU and Romanian users

For users located in the European Union or Romania: Sections 14.2 and 14.3 (binding arbitration and class action waiver) do not apply to you. Your disputes shall be resolved as follows:

Any dispute arising from or in connection with these Terms shall be resolved, where possible, amicably. If amicable resolution is not possible, the dispute shall be submitted to the competent courts of Romania, unless mandatory consumer protection legislation of your EU member state requires a different jurisdiction.

The European Commission provides an online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr which you may use to resolve disputes.

14.6 EU consumer rights

Nothing in these Terms limits the rights you have as a consumer under mandatory legislation of your EU member state. Any provision that conflicts with mandatory consumer protection law of your jurisdiction shall be deemed modified to the minimum extent necessary to comply with such law.

15. Governing Law

These Terms are governed by the laws of Romania. For users in the European Union, the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and applicable European consumer protection legislation also apply. For users in California, USA, the California Consumer Privacy Act (CCPA) additionally applies. For arbitration proceedings involving USA users, the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in Section 14.

16. Changes to the Terms

We reserve the right to modify these Terms. We will notify you at least 30 days before significant changes take effect, via email to the address associated with your account or through a notification in the Application.

Continued use of the Service after the changes take effect constitutes acceptance of the new Terms. If you do not agree with the changes, you may stop using the Service and request account deletion.

17. Final Provisions

17.1 Entirety

These Terms, together with the Privacy Policy, Cookie Policy, Disclaimer, Data Processing Agreement (DPA), Refund Policy, and Cancellation Policy, constitute the complete agreement between you and the Company regarding the use of the Service.

17.2 Severability

If any provision of these Terms is declared void or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Failure to exercise or delay in exercising any right under these Terms does not constitute a waiver of that right.

17.4 Assignment

You may not assign or transfer your rights and obligations under these Terms without our prior written consent. We reserve the right to assign these Terms in the event of a merger, acquisition, or sale of assets.

18. Contact

For any questions or requests related to these Terms:

Email: contact@greenlead.ro
Company: Nova Carpathians Creations S.R.L.
Tax ID (CUI): RO40526927
Registration No.: J7/158/2019

This document was published on February 16, 2026, and is effective as of this date.